We may collect or receive personal details for several objectives connected with our business operations. The table below summarizes what data we gather, why, the legal basis for processing, and how long we maintain it.
| Purpose | Data Collected | Legal Basis | Retention Period |
|---|---|---|---|
| 1.1 Contact (Phone, mail, email, webforms) | Name, email address, phone number, message content | Legitimate interest / Consent | Until request fulfilled or consent is withdrawn |
| 1.2 Newsletters | Name, email address | Consent | Until unsubscription or consent is withdrawn |
| 1.3 Supporting services / products | Name, address, contact details, service history | Contract performance | For the duration of the contract + statutory retention period |
| 1.4 Payments | Payment details, billing address, transaction records | Contract performance / Legal obligation | As required by applicable financial regulations |
| 1.5 Website statistics | Anonymised usage data, IP address (truncated), browser type | Legitimate interest | Up to 26 months (Google Analytics default) |
| 1.6 Personalised products & services | Browsing behaviour, preferences, and location data | Consent | Until consent is withdrawn or account deleted |
We do not sell, trade, or otherwise transfer your personal data to third parties except as described in this section.
We may disclose personal details if needed by law, a court order, or in reaction to a request from a law enforcement agency, to the extent permitted under applicable law. This also includes disclosures made for investigations relating to public safety.
We have concluded a Data Processing Agreement with Google. Under this agreement:
Google may not use the data for any other Google services.
Full IP addresses are blocked by us — only truncated (anonymised) IP addresses are processed.
Data collected is used solely for website analytics and improvement.
We are committed to the security of your personal data. We take appropriate technical and organisational measures to limit misuse of and unauthorised access to your data. Specifically:
We require any third parties that process personal data on our behalf to implement equivalent security standards.
Our security measures are regularly reviewed and updated.
Access to data is protected by appropriate authentication and access controls.
Only authorised personnel have access to your personal data.
This privacy statement does not apply to third-party websites connected to or from our website. We cannot assure that those third parties manage your personal data reliably or securely. We advise you to read the privacy details of any third-party websites before using them.
You have the following requests with respect to your personal data. Please identify yourself in your request so we can confirm we act on the proper records.
Right to information
You have the right to access the personal data we hold about you.
Right of access
You have the right to access the personal data we hold about you.
Right to rectification
You have the right to supplement, correct, have deleted, or block your personal data at any time.
Right to withdraw consent
Where processing is based on your consent, you may revoke that consent at any time and request deletion of your data.
Right to object
You may object to the processing of your personal data. We will comply unless there are justified legal grounds for continued processing.
If you are not satisfied with the way in which we manage your personal data, or with how we have responded to a complaint. You have the right to submit a formal complaint to the applicable Data Protection Authority in your country of residency. We would, however, appreciate the chance to address your problems directly before you escalate to a supervisory authority.
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